Registered Charity No. 290544


Reporting abuse

If you are concerned about the welfare of a child or adult at risk, do not delay in contacting the police, using 999 if a child or adult is believed to be in immediate danger.

It is the policy of the Catholic Church in England and Wales to report all allegations of abuse to statutory authorities, regardless of whether the abuse occurred recently or in the past, or whether the accused person is living or deceased.

If you are in any role within the Catholic Church in England and Wales, you must refer allegations directly to the safeguarding office for your diocese or religious congregation, or directly to the Police.

If you are a member of the public, please refer allegations directly to the police and also to the safeguarding office in your diocese; (the relevant Diocesan safeguarding office can be located using the interactive map on the links page of the CSAS website – contact details will be shown when you click on the relevant area of the map). You can also contact CSAS by telephoning 0207 901 1920 or via email at
Alternatively, you may contact the Institute of Our Lady of Mercy Safeguarding Coordinator via email at or by telephoning 0114 235 1540.

Sr Clare Smith – Safeguarding Co-Ordinator

Mylnhurst Lodge
Button Hill
S11 9HJ

Tel: 0114 235 1540
Mobile: 07745 166 890

Sr Clare Smith worked first as a teacher and then in 1987 as a Social Worker with Humberside Social Services before taking up a pastoral role in a parish and working with Deaf People throughout the Catholic Church. She has had safeguarding responsibility for the Institute of Our Lady of Mercy since 2004. She worked as one of the 3 Religious Safeguarding co-ordinators for the North East of England and has been involved with the Conference of Religious Safeguarding Advisory Group since 2010. She became the Safeguarding Co-ordinator for IOLM Safeguarding Commission in 2013 following on from the Cumberledge Commission recommendations.

Victoria Mahon – Safeguarding Administration Assistant


The Institute of Our Lady of Mercy is committed to the National Safeguarding Policies and Procedures of the Catholic Church in England and Wales, to take all reasonable steps to protect all who are vulnerable from any form of abuse and to promote a safe environment for them.
This commitment flows from the fact that we are all made in the image and likeness of God and the Church’s common belief in the dignity and uniqueness of every human life.
We start from the principle that each child, young person and adult at risk has a right to expect the highest level of care and protection, love, encouragement and respect that we can give.
We will liaise closely and openly with statutory agencies to ensure that any concerns or allegations of abuse are promptly reported and appropriately dealt with, victims supported and alleged source of harm held to account.
The Institute’s commitment to the ‘One Church’ approach to safeguarding in the Catholic Church in England and Wales is also affirmed by this statement.
Our expectation is that this statement will be accepted and upheld by our Sisters and Associates, Staff, Volunteers and all who work for and with us in the Institute and also those who use our premises.

Date: October 2019 Due for review: October 2021

The Institute of Our Lady of Mercy follows the guidelines produced by CSAS – the Catholic Safeguarding Advisory Service.

CSAS – Catholic Safeguarding Advisory Service

The Institute also refers to the National Catholic Safeguarding Commission to give other advice and guidance.